Photovision
Very poor customer experience
I ordered some prints that had to be an exact size and mistakenly gave them cm instead of inches. I explained my error when I came to collect them, and saw that the prints were the size of a postage stamp, and they reprinted them for me. When I came to collect them the second time they insisted on charging for both sets. I explained it was a genuine error and stated that it was obviously a mistake with the size of the prints (why did they not just call me to check?). They refused to even offer a discount. Even though it was my mistake I think it was very poor customer services and their attitude was even worse. It was basically a "we don't care" attitude. I won't be going back and warn anyone that needs bespoke printing to be absolutely accurate with their instructions.
By Gibsonic at 14:35 on 11/12/12
1 Review of Photovision
-
Very poor customer experience
I ordered some prints that had to be an exact size and mistakenly gave them cm instead of inches. I explained my error when I came to collect them, and saw that the prints were the size of a postage stamp, and they reprinted them for me. When I came to collect them the second time they insisted on charging for both sets. I explained it was a genuine error and stated that it was obviously a mistake with the size of the prints (why did they not just call me to check?). They refused to even offer a discount. Even though it was my mistake I think it was very poor customer services and their attitude was even worse. It was basically a "we don't care" attitude. I won't be going back and warn anyone that needs bespoke printing to be absolutely accurate with their instructions.
Add Your Review
Related Categories
Search Sevenoaks People
Related Businesses
Latest Businesses
-
Ginseng Restaurant
Restaurants -
Warranted Tradesmen Limited
Tradesmen -
Paul O'Brien
Financial Services -
Tandoori Nights
Restaurants -
Whathouse.co.uk
Estate Agents -
Your Perfect Canvas
Photography -
Spice Cottage
Restaurants -
W. Hodges & Co
Funeral Services -
Alexanders Property Services
Estate Agents -
Happy Flowers Gardening Services
Gardening
Copyright © 2013 Local World. All Rights Reserved.