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Photovision

01732 740280

124 High Street
SEVENOAKS
TN13 1XA

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Very poor customer experience

I ordered some prints that had to be an exact size and mistakenly gave them cm instead of inches. I explained my error when I came to collect them, and saw that the prints were the size of a postage stamp, and they reprinted them for me. When I came to collect them the second time they insisted on charging for both sets. I explained it was a genuine error and stated that it was obviously a mistake with the size of the prints (why did they not just call me to check?). They refused to even offer a discount. Even though it was my mistake I think it was very poor customer services and their attitude was even worse. It was basically a "we don't care" attitude. I won't be going back and warn anyone that needs bespoke printing to be absolutely accurate with their instructions.

By Gibsonic at 14:35 on 11/12/12

      
 
      

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1 Review of Photovision

       
  • Profile image for Gibsonic

    Very poor customer experience

       

    I ordered some prints that had to be an exact size and mistakenly gave them cm instead of inches. I explained my error when I came to collect them, and saw that the prints were the size of a postage stamp, and they reprinted them for me. When I came to collect them the second time they insisted on charging for both sets. I explained it was a genuine error and stated that it was obviously a mistake with the size of the prints (why did they not just call me to check?). They refused to even offer a discount. Even though it was my mistake I think it was very poor customer services and their attitude was even worse. It was basically a "we don't care" attitude. I won't be going back and warn anyone that needs bespoke printing to be absolutely accurate with their instructions.

    By Gibsonic at 14:35 on 11/12/12

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